How It Works
Understanding your lab tests should never be confusing, costly, or out of reach. That's why we connect you with trusted laboratory professionals as part of a free public service.We transform diagnostic questions into tools for equitable care, empowering you to understand your results and make informed health decisions. Diagnostic equity means equal opportunity for accurate, timely diagnoses regardless of race, gender, socioeconomic status, or other characteristics. Diagnostic equity is the key to better outcomes and why this platform will always be freely accessible.When you submit a question, you activate a secure, streamlined process. Your information is automatically protected, and your inquiry is routed to a laboratory expert in the Pro Hub. Every answer is reviewed and validated before being securely delivered back to you.This service is powered by human expertise, not artificial intelligence. It is designed to help you without any strings attached.
What Happens When You Ask a Question?
Your information is instantly de-identified to protect your privacy.
Your question is securely routed to a specialized laboratory expert in the Pro Hub.
Each answer is reviewed and validated before being securely delivered to you.
You'll receive a response within 48-72 hours.
After 30 days, only an anonymized version of your question is retained.
Three steps to understanding your diagnostic tests
Ask Your Question
Type your diagnostic-related question into the box on the homepage.
Submit
You'll get a confirmation and a secure response within a few days.
Discover
While you wait, explore trusted insights in the Health Discovery Hub.
Still Wondering If This Is Too Good to Be True?
We get it. It's rare to find free, expert-driven diagnostic support. Our mission is simple: make trusted diagnostic understanding accessible to everyone. And rest assured, we will never sell your information. Ever.
Who Benefits and How
Health Seekers
- Enhance your understanding of diagnostic tests; advocate for yourself and loved ones.
- Receive clear answers to your lab test questions directly from laboratory professionals.
- Learn how to interpret your results and understand their implications for your health.
- Build confidence in discussing test results with your healthcare providers.
- Get actionable information to make important decisions about your care.
Healthcare Providers
- Access expert laboratorians across disciplines to address complex diagnostic challenges.
- Minimize uncertainty in test selection and interpretation with expert guidance.
- Ensure accurate correlations between test results and disease states with support from laboratorians specializing in complex diagnostics.
- Complement computerized order entry systems with human insights.
- Strengthen patient care with more informed, meaningful conversations.
Frequently Asked Questions
How do I submit a question?
Simply submit your lab-related question on the homepage. Your information remains private, and you'll receive a response within a few days.
Who answers the questions?
A team of laboratory professionals across multiple disciplines.
Is my information safe?
Yes, we use automated PHI de-identification to protect your personal health information. This platform is secured with enterprise-grade security standards.
Can healthcare providers use this platform?
Yes, healthcare providers are welcome to use the platform to get expert guidance on lab test interpretation and selection.
How quickly will I get a response?
Most questions are answered within 48 hours (U.S. time zones). Please allow up to 72 hours if you're outside U.S. time zones.
Can I ask multiple questions?
Yes, but you'll need to enter your information and accept our Privacy Policy for each submission, as we don't store your data between submissions.
Can I submit my lab report directly?
No. We encourage you to ask questions based on specific concerns from your lab results rather than submitting entire reports.
What happens to my information after I submit a question?
When you submit a question, your information (such as your name and email) is securely stored in our system for 30 days. After 30 days, all identifying information is permanently removed, and the record becomes fully anonymous.
Who has access to my information?
During the 30-day period, your information is only visible internally to our team. It is never made public and is used solely to communicate with you if clarification or follow-up is needed.
Will my information be shared or sold?
No. Your information will never be sold, even in aggregate form. The only potential use of fully anonymized data would be to help identify trends and gaps in diagnostics, but no identifiable information will ever be shared or sold.
Ready to understand your lab tests? Don't let confusing lab results leave you uncertain.
Your path to understanding begins here. [Start Your Question Now]
Please note: This service is intended solely for patients and healthcare providers. We kindly ask that students, attorneys, and others seeking academic or legal support refrain from submitting inquiries.
The information on Diverse Health Hub is provided for educational purposes only and is in no way intended to diagnose, cure, or treat any medical or other condition. Always seek the expert advice of your healthcare team.